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In choosing our software, you are making a
long-term investment in a key business tool. We are committed to ensuring you
get the most value from our systems. Our support packages are tailored to each
product/client, to ensure that help is just a phone call or email away.
Support Packages
- Hourly support services contracts
feature reduced rates for buying a block of support hours ahead of
time.
- Enhancement Contracts entitle you to
free upgrades when we release a new version of the system.
Hours of Service
ALDATA's regular business hours are 8:30
a.m. to 5:00 p.m. MST, Monday to Friday, excluding Canadian statutory holidays;
however, you can negotiate extended hours of service to your support
requirements.
Proportional Response
When you call ALDATA for help, our
efforts to resolve your problem are directly proportional to the impact the
issue is having or is likely to have on your ability to do business. In short,
if you can't use your system to manage your business, we'll move heaven and
earth to get you up and running again.
What our Clients Say:
"Worked good - called on weekend and got
good response."
"Incredibly helpful!"
"Good help, either figures it out
or gets help. Problems resolved in the same day."
"Good, response was
super."
"Nice to work with. Support called back to make sure problem was
fixed."
"Has been a big help, people get back to you, can't ask for any
better support."
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